Piamonte Hotels
PRIVACY POLICY
PRIVACY POLICY FOR THE WEBSITE www.piamontehotels.com
IDENTIFICATION OF THE DATA CONTROLLER
Ribeira Collection Hotel
- Company Name: 1916 investimentos hoteleiros Unip. Lda
- NIF: 513 880 070
- Registered Address: Rua dos Milagres 4970-592 Arcos de Valdevez
- Phone: +351 258 009 410 (national landline call)
- Email: booking.rch@piamontehotels.com
- National Tourism Establishment Registry 1129
The Vinea Collection Hotel
- Company Name: Quinta Da Porteleira Turismo De Abadim, LDA. Quinta da Porteleira
- NIF: 514 508 353
- Registered Address: Estrada de Senrela 4950-030 Badim, Monção
- Phone:
- Email: booking.tvch@piamontehotels.com
- National Tourism Establishment Registry: 12438
The Log Porto Hotel
- Company Name: The Log Porto Hotel, Hotelaria Lda
- NIF: 518 603 091
- Registered Address: Rua da Vigorosa, nº 456 4350-343 Porto
- Phone: +351 220 112 280 (national landline call)
- Email: booking.tlph@piamontehotels.com
- National Tourism Establishment Registry: 12411
DUTY TO DISCLOSE INFORMATION
The protection of personal data of natural persons in Portugal is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and by Law No. 58/2019 of 8 August, which ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
“Personal data” means any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, whereby such protection does not cover data relating to legal persons.
A person is considered identifiable if they can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity (for example, their name associated with their phone number or email address).
By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by Piamonte Hotels through the website piamontehotels.com.
PURPOSES OF PERSONAL DATA PROCESSING
The personal data we collect and process through the above-mentioned Website will be used solely for the following purposes:
- a) Managing the contracting of services carried out through the Website, such as contact requests or reservation management;
- b) Periodically sending communications with news related to Piamonte Hotels’ activities and the sector in which it operates;
- c) Anonymous and aggregated analysis of service usage, to identify User habits and trends, in order to improve the services offered and meet the specific needs of Users;
- d) In the event of contracting, the data collected on this Website, together with other data obtained within the scope of the contractual relationship, will be used for human resources management, to ensure compliance with legal obligations and to provide employees with the necessary means to carry out their professional activities;
- e) Compliance with national and international legal provisions, or to execute an order from the competent judicial authorities;
- f) Compliance with legal obligations arising from applicable data protection legislation, as well as for the exercise of data subjects’ rights, in particular, the defense of a right in legal proceedings.
Piamonte Hotels guarantees the confidentiality of all data provided. Notwithstanding the fact that Piamonte Hotels collects and otherwise processes data in a secure manner that prevents its loss or manipulation, using the most appropriate techniques for this purpose, it is important to bear in mind that the collection of data on open networks does not allow personal data to circulate under conditions of absolute security, and there is a risk that it may be accessed and used by unauthorized third parties.
Failure to provide data marked as mandatory may result in the inability to respond to the data subject’s request.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
Piamonte Hotels processes Users’ data:
- when they express their free, specific, informed and unambiguous consent to the processing of their personal data for specific purposes; and/or
- when it is necessary for the performance of a contract to which the User is a party, or for pre-contractual steps taken at the User’s request; and/or
- for compliance with legal obligations to which Piamonte Hotels is subject; and/or
- for the purposes of the legitimate interests pursued by Piamonte Hotels or by third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.
The User warrants that the information provided is true, accurate, complete and up to date, and is responsible for any damage or loss, direct or indirect, that may be caused as a result of a breach of that obligation.
In the event that the data provided belongs to a third party, the User warrants that they have informed said third party of the aspects contained in this document and have obtained their authorization to provide their data to Piamonte Hotels for the purposes indicated.
RETENTION PERIOD
Piamonte Hotels only retains and processes your personal data for the period that proves necessary or mandatory for the fulfillment of the purposes described above, applying information retention criteria appropriate to each processing activity and in line with applicable legal and regulatory obligations.
Piamonte Hotels retains personal data in its systems in such a way that it is possible to identify data subjects according to the following criteria:
- for a period no longer than necessary to fulfill the purposes for which they were collected, unless legal or contractual obligations provide otherwise;
- to comply with specific legal or contractual obligations;
- where applicable and legitimate, until any potential objection or erasure request by the Data Subject.
DATA COMMUNICATION
In addition to communications made in compliance with legal obligations, the personal data of the Data Subject may be accessed, beyond Piamonte Hotels, by:
- external service providers of Piamonte Hotels, in their capacity as data processors;
- national and international companies belonging to the same group as Piamonte Hotels;
- authorities in general, administrations, public entities and bodies, both national and international;
- Piamonte Hotels
INTERNATIONAL DATA TRANSFERS
The personal data collected will be processed within the European Economic Area, with no international transfers of data to third countries or international organizations.
In the event of any processing of personal data outside the European Economic Area, this will only take place upon adoption of adequate safeguards and the required level of protection, in accordance with personal data protection legislation.
INFORMATION SECURITY
Piamonte Hotels has implemented appropriate technical and organizational security measures to ensure the security of the personal data provided by the User, aimed at preventing its alteration, loss, unauthorized processing and/or access, taking into account the current state of technology, the nature of the stored data and the risks to which it is exposed.
Personal data is processed with the legally required level of protection to ensure its security and prevent its alteration, loss, unauthorized processing or access, taking into account the state of technology, with the User being aware and accepting that Internet security measures are not impenetrable.
Should Piamonte Hotels outsource to other entities the provision of services involving the transfer of personal data, such entities will be required to adopt the necessary technical and organizational measures in order to protect personal data against destruction, loss, alteration, disclosure, unauthorized access or any other form of unlawful processing.
EXERCISE OF RIGHTS
In accordance with the provisions of the GDPR, the User may exercise their rights of access, rectification and, where applicable, restriction of processing, erasure, portability, objection and withdrawal of consent, under the terms of the GDPR, by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:
- Email: booking.rch@piamontehotels.com ; booking.tvch@piamontehotels.com; booking.tlph@piamontehotels.com
- Postal address: Rua dos Milagres 4970-592 Arcos de Valdevez; Estrada de Senrela 4950-030 Badim, Monção; Rua da Vigorosa, nº 456 4350-343 Porto
SUPERVISORY AUTHORITY
The User also has the right to lodge a complaint with the National Data Protection Commission regarding matters relating to the exercise of their rights and the protection of their personal data, should they consider that their data protection rights have been violated.
THIRD-PARTY WEBSITES
The Website may contain advertising, links or other content that connects or redirects to pages and services of suppliers, advertisers, affiliates, sponsors of Piamonte Hotels and other third parties.
However, Piamonte Hotels does not control the content or links that appear on these pages and is not responsible for the practices used by such pages or websites. Piamonte Hotels advises Users to visit the privacy policy of such pages, as well as their terms and conditions.
Browsing or interacting on any other website, including those that have an external link to the Website, is subject to the terms and conditions of that website, and in no case shall Piamonte Hotels be held responsible for such access and use.
DATA PROCESSING CARRIED OUT BY THE COMPANY THAT DEVELOPED AND MANAGES THE WEBSITE IN ITS CAPACITY AS AN INDEPENDENT DATA CONTROLLER
Without prejudice to the processing of data collected through the Website being the responsibility of Piamonte Hotels, as identified above in Section 1 of this Privacy Policy, we inform the User that MIRAIFUTURE PORTUGAL, LDA., with registered office at Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil and with tax identification number 515 139 092, may act, in specific situations, as Data Controller, autonomously determining the purposes and means of processing.
This applies, in particular, to data processed to ensure the operation, maintenance, and security of the reservation engine.
In these situations, the User’s data will be processed in accordance with the information below:
- Purpose: to ensure the operability, security and continuous improvement of the Website;
- Legal basis: legitimate interest;
- Retention period: for the period strictly necessary to fulfill these purposes.
Mirai ensures that, even in these situations, it only processes strictly necessary data, adopting appropriate technical and organizational measures to guarantee its security and confidentiality.
The User may exercise the rights referred to in Section 9 by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:
- Email: portugal@mirai.com;
- Postal address: Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil
You may also exercise the rights set out in Section 10.
CHANGES TO THE PRIVACY POLICY
In order to ensure the adequacy of this document, Piamonte Hotels reserves the right to revise this Policy at any time it deems appropriate, and it is therefore recommended that Users check this privacy policy regularly and/or each time they access the Website.
Updated on June 15, 2026.